Bellerive Hoi An Hotel & Spa tuyển dụng ECOMMERCE CUM RESERVATION MANAGER

- Monitor the hotel’s e-commerce strategies that are being implemented
- Manage promotion on hotel booking engine from time to time
- Manage rate, room inventory changes and ensure maximum profitability.
- Prepare weekly report, channels monthly performance reports etc
- Ensure rate parity among OTA channels
- Manage OTAs listing, surveys and follow/participate in the latest promotions.
- Daily management of hotel online presence on various Online Travel Agent websites
- Do market survey, analyze competitors and follow/participate in the promotions of OTA
- Open and close the availability as and when required of hotel in all OTA channels and hotel website
- Drives web traffic/sales, growth of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion
- Handle daily correspondences, respond to inquiries and review/monitor the daily reservations
- Sort out any issues that may arise with bookings or reservations
- Assist sales department with any request pertaining to room reservation including create reservation in PMS
- Coordinate with Front Office team with all reservation special request, repeats guest, VIP guest and ensure special note from guest fulfill within hotel scope and handling them well
- Close coordination with Marcom for contents and other promotional campaigns, materials in all channels.
- Monitor and coordinates group reservation activity with the Sales Department
- Process all cancellations and modifications and promptly relays this information to the front desk
- Review daily no show and cancelled reservations and processes charges according to hotel’s cancellation policy
- Review room blocking for Long Stay, Special group request etc
- Ensure that all FIT bookings are dealt with, following correct procedure, rate codes and proper business source code selection
- Assist with room viewing as and when required
- Perform all other functions as maybe required by the DOSM or GM

* Experience
- Minimum of three (3) years in similar capacity
- Familiar with sales and marketing activities as well as hotel operations in general
* Skills and Knowledge
- Computer literate and highly familiar with E-commerce
- Logical thinking and interest working with figures as well as statistics
- Microsoft Office (Excel – Intermediate, Word, Power Point, Outlook – Basic)
- Proficient system use: Online Travel Agents Extranet, Channel Manager and PMS
- Developed analytical and problem solving skills;
- Knowledge in Revenue management is an advantage
* Education or Qualification:
- Completion of degree in Hotel/Business Management, Marketing or equivalent